Senior Support Analyst

Login as candidate
  • Zenvia Mobile
  • Mexico and Remote
  • Full-time employee
  • Opportunity also for persons with disabilities
Senior Support Analyst

Job description

About Zenvia:

In a world where change is a constant, companies need to transform quickly to engage consumers. Through our Multichannel Communication Platform, we help over 8,000 companies to engage their customers. Zenvia is the market leader in Latin America with solutions in SMS, Voice, E-mail or messaging applications. It is already proven that brands that are in multiple channels improve the user experience and increase their results. Zenvia has everything to simplify and take communication to the next level. Be part of this revolution, after all, our rocket has no reverse.


About the team:

As a Technical Support Analyst you will have the mission to delight customers in answering any questions that may arise regarding the use and integration of Zenvia's communication API. He will be responsible for helping the client with medium / high complexity problems, following the entire solution. It will deal with national and international customers, in addition to having to provide support for customers who are software developers.

Here you will find an environment of great learning, collaboration and incredible people. Shall we simplify the world together?

Main responsibilities

Requirements and skills



Desirable:


Additional information

Be yourself and have fun! At Zenvia our differences are appreciated and respected. Everyone is taken in consideration, regardless of race, religion, gender and gender identity, sexual orientation, nationality, disability or age. We act with autonomy and ownership. Freedom with responsibility. :)


ZENVIA’S WAY OF BEING


We believe in the balance of a life without chains, a healthy life without putting aside the fun and freedom of being who we are. If you are looking for a company that really cares about your ideas, recognizing your achievements and contributions, and providing a free and inclusive environment for you to lead your own development, this company is for you.


Despite the unstable moment of Covid-19, Zenvia is proud of being a great facilitator of digital communication and helping more than 8 thousand companies to communicate effectively with their clients. That is the reason we keep growing in full steam, powering this digital change. Come and make part a company that is proud of being a Great Place to Work!



Jeito Zenvia de Ser

Nós acreditamos no equilíbrio de uma vida sem amarras, que seja saudável sem nunca deixar de lado a diversão e a liberdade de sermos nós mesmos. Se você está buscando por uma empresa que se importe com suas ideias, que reconheça suas conquistas e contribuições e ainda te proporcione um ambiente livre e inclusivo para que você lidere o seu próprio desenvolvimento, esta é a sua empresa.

 

Apesar dos tempos instáveis de Covid-19, a Zenvia tem orgulho em ser um grande facilitador da comunicação digital e poder ajudar mais de 8 mil empresas a se comunicar de forma eficaz com seus clientes. Por isso, continuamos crescendo a todo vapor e potencializando esta mudança digital Venha fazer parte dessa empresa que se orgulha em ser um Great Place do Work!

Conheça mais sobre nós

Login as candidate

We use cookies and similar technologies to improve your experience on our services. By continuing to browse, you agree to these conditions.

?